Made In Oregon accepts returns of non-edible products within 30 days of purchase. Returned items must be unused, in original packaging, and with tags attached. Products that are used, dirty, or damaged will not be refunded.

Food, drinks, sale items, and merchandise with removed tags are not eligible for return.

Customers are responsible for all shipping costs to return items, and original shipping charge from your order is non-refundable. Purchases made online cannot be returned or exchanged in-store. Please ship the item(s) you wish to return or exchange, along with your receipt or packing slip, to the following address:

MADE IN OREGON RETURNS

13625 NE Jarrett St.

Portland, OR 97230

Pendleton blankets must have the original tags still attached to be eligible for refund. We do not charge restocking fees but additional fees may be applicable for Pendleton blankets returned not in their original packaging.

Food and beverage items are final sale and cannot be returned. We are also unable to accept returns for apparel, hats, and any merchandise with tags removed.

If you receive a damaged item or are not satisfied with a product in your order, please contact customer service within 30 days of delivery and we will work to resolve the issue. We are happy to refund or replace defective items returned to us for the same product.

To speed up the process, we recommend emailing a photo of the defect before returning the item. Please note that some hand-crafted products may have natural variations or minor blemishes that are part of their unique character and not considered defects.

Orders shipped via UPS Ground by December 15 should arrive before Christmas Day. For the most accurate estimated delivery dates, please check the UPS Time & Cost Calculator, as delivery dates are not guaranteed for Ground shipping.

Shipping within Oregon: Order by December 19.

UPS 2nd Day Air and Next Day Air Saver are not available within Oregon, as Ground typically delivers faster (1–2 days).

Shipping within Washington: Order by December 19.

UPS 2nd Day Air is not available within Washington, as Ground typically delivers faster (1–2 days).

Expedited Shipping Outside Oregon & Washington:

UPS 2nd Day Air: Order by December 21

UPS Next Day Air Saver: Order by December 22

We strive to ship orders placed before 11am the same day, but processing and delivery times may be longer during the holiday season due to order volume.

Orders containing wine or wine gift baskets may be fulfilled directly by the winery, and shipment dates for these items cannot be guaranteed. An Adult Signature Fee applies to all wine orders and is not eligible for discounts or free shipping promotions.

Once your order ships, you’ll receive tracking information with an estimated delivery date. Contact customer service if you need help calculating delivery timing.

Some items, including Glass Forge and Eola Hills Winery products, ship directly from the manufacturer and may require 3–4 business days for processing.

You cannot select a specific delivery date. Delivery timing depends on the shipping carrier once your order leaves our warehouse, and we are not able to guarantee exact delivery dates.

On the cart page, you can choose a shipment date, which is the date your order will be sent out — not the date it will arrive. We recommend using the UPS Time and Cost Calculator to determine the best shipment date for your order to arrive by your desired time.

For more help calculating your preferred ship date, please contact Customer Service.

We process orders quickly to ensure fast delivery, so changes or cancellations are generally not possible once payment has been processed.

If you need to correct a shipping address or request an order cancellation, please call Customer Service directly for assistance. If your order was placed the same day and has not yet entered the shipping process, we may be able to accommodate your request.

If you refuse a shipment, the return shipping cost for the failed delivery may be deducted from your refund.

When your order ships, you will be sent a shipment notification email. That email will contain a tracking number for your order. You can also click "Order Status" on the bottom of our website.

You can click on the tracking number link to be taken directly to the UPS or USPS website to track your order. Please note that very small items may be shipped via First Class Mail which does not provide tracking numbers.

You can also contact customer service for tracking information: customerservice@madeinoregon.com, (503) 273-8719.

Yes! You can add a gift message on the cart page before checkout. Messages can be up to 100 characters and will appear on the packing slip included with your order.

Absolutely! Your package will be shipped using US Postal Service. The law prohibits shipping of alcohol to P.O. Boxes or military addresses. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.

We can ship to all 50 states domestically and to military APO/FPO addresses. We cannot ship internationally or to the U.S. territories at this time.

Your order will be carefully packaged to ensure optimum quality upon arrival. However, if your order arrives damaged please contact us. We will ask that you provide pictures of the damaged product and the package it was shipped in. We will work with the shipping carrier to open a damage claim. To expedite this process, you may wish to contact the shipping carrier directly. 

Made In Oregon is not responsible for packages lost, stolen or otherwise missing. If you are concerned about a package reaching the recipient, we highly recommend Adult Signature Required Service. Please call to request this service. For a very small fee, the shipping carrier will only deliver if a person is present to sign. We can contact the shipping carrier, open a lost package claim and work with you to locate the missing package.

Perishable products include chocolate, cheese, wine, and gift baskets containing any of these items. To ensure freshness during the warmer months, we may require overnight shipping to regions where temperatures exceed 75°F, or temporarily restrict shipping when temperatures are too high for safe delivery.

USPS and UPS Ground shipping options may be limited at checkout if the destination is experiencing temperatures above 75°F. Perishable items are shipped Monday through Wednesday to maintain freshness. Orders received after 11:00 AM PST on Wednesday will ship the following Monday.

Based on our years of experience, these are the best practices for shipping perishable items. If you choose not to follow these recommendations, we cannot guarantee the condition of your products upon arrival.

We currently offer free shipping on Pendleton orders over $100 — you can shop the collection here.
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Shipping rates for all other items are calculated by weight and destination. With recent increases in UPS shipping costs, we’re not able to offer free shipping on all orders at this time. Our small warehouse team works hard to ship every order quickly and with great care.

Yes. You must be 21 years or older to order or receive wine. All wine shipments include a required UPS Adult Signature Fee of $8.70.

If you’re unsure whether the recipient will be available to sign for the delivery, we recommend using an alternate shipping address (such as a work address) or choosing a different gift option.

UPS will make up to three delivery attempts to obtain a signature. After the third attempt, a notice will be left, and the package can be picked up at the local UPS facility. Please note that gift baskets containing perishable items may be at risk of spoilage if held at a UPS location during re-delivery attempts.

Made In Oregon is not responsible for delays or non-delivery due to the absence of a required signature.

Some wines ship directly from the winery, including Eola Hills, Cristom, Flâneur, and Lange. If your order also includes items shipped from our warehouse, it will require an additional shipment. This will be reflected when selecting a shipping method at checkout.

Please refer to the shipping details on each wine’s product page for a list of states eligible for delivery.

Nearly all of the products we carry have origins in Oregon or contain a significant amount of materials, design or labor generated within our state. When not available in Oregon, our buyers source “Made in the USA” products that can be customized to our local markets.

A small percentage of our vendors find it necessary to import high-demand products not manufactured stateside, primarily tourist related items. We make every effort to ensure our customers are getting Oregon-made and American-made products, at the best possible value we can find.

Some of our food products include a “Best By” or “Best if Used By” date. This date indicates the period when the product is expected to have the best flavor and quality. It is not a safety date. According to the USDA, products can still be safe and enjoyable after this date if stored and handled properly.

When you create a Made In Oregon account, you are eligible to earn points and redeem exclusive rewards both online and in-store. Earn 10 points for every $1 spent. You can also earn points by subscribing to our newsletter, following us on socials, and leaving product reviews.

Redeem points online via the BON Loyalty widget to get coupon codes or apply discount in-store.

2,000 points = $10 Off (minimum $10 purchase)

4,000 points = $20 Off (minimum $20 purchase)

8,000 points = $50 Off (minimum $50 purchase)

Points will be rewarded when order is fulfilled. For refunded and canceled orders, all points earned from the order will be deducted from customer point balance.

Shipping costs do not count towards points. Points cannot be redeem on orders placed over the phone. Points expire 360 days after they are earned. Minimum purchase requirements may apply. Only one coupon code can be redeemed per purchase. Rewards do not expire. Some exclusions may apply.

To check your balance, contact customer service with the card number on the back of your gift card. Physical gift cards must have full card number legible to be redeemed.

Made In Oregon reserves the right to discontinue any discount, sale, or promotional offer at any time without notice. Discounts may not be applied to previously placed orders.

Promotions may be limited to either in-store or online purchases, as specified in the promotion details. Phone orders may qualify for online promotions at Made In Oregon’s discretion.

Free & Upgraded Shipping: Free shipping applies to Ground Shipping within the continental USA. Minimum purchase requirements are calculated per shipping address, not on the total order amount when shipping to multiple addresses. Orders containing wine or items shipped directly from the manufacturer may be excluded, and an Adult Signature Fee still applies to any order that includes wine.

Buy One, Get One Free: offers always apply the discount to the lowest-priced item, are valid only while supplies last, and may include substitutions of equal or greater value if an item is unavailable.

Oregon does not have a state sales tax, and for many years we were able to extend that benefit to customers nationwide. However, due to changing tax regulations, many states now require sales tax to be collected on orders shipped into their state.

If you have something you think would be a good fit for our stores, please email information to newproduct@madeinoregon.com for consideration. 

Unfortunately, due to limited staffing we are not able to accept any donation requests at this time.

Made in Oregon takes pride in supporting the community and its families. In order for us to consider your request, please complete a Donation Request Form and submit via US Mail.

Please allow up to 4 weeks to consider your donation request. We cannot consider any requests received after November 15 and we can only consider requests from 501(c)(3 )charities.