Contact Customer Service
Phone Hours: Monday - Friday 9am - 5pm
Email and Chat will be available during open hours. Please email customer service with any questions or issues about your order.
Returns, Replacements & Exchanges
Made In Oregon will accept returns of your non-edible products within 30 days of purchase. Please ship the items you wish to return or exchange, along with your receipt and/or packing slip to:
MADE IN OREGON RETURNS
13625 NE Jarrett St.
Portland, OR 97230
During holidays, returns are accepted within fourteen (14) days after the holiday date.
Returned products must be in new, unused condition and with original packaging. Returned items deemed unsellable (used, dirty, damaged, etc.) are non-refundable and will be shipped back to the customer at their expense. Food, Drink and Sale items cannot be returned.
Which items cannot be returned or exchanged?
Food and drink items cannot be returned. Due to COVID-19, we are also unable to accept returns for apparel, hats, jewelry or any merchandise that can be worn.
You are responsible for paying shipping costs associated with returning your item(s) to us. The original shipping charge from your order is also non-refundable.
Please ship the items you wish to return or exchange, along with your receipt and/or packing slip to:
MADE IN OREGON RETURNS
13625 NE Jarrett St.
Portland, OR 97230
We do not charge restocking fees but we do charge for repacking Pendleton blankets not in their original packaging.
We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our customer service team within 30 days of receiving your order and we will take care of the problem.
We will gladly refund or replace a defective item returned to us for replacement. The return will be for the same item only. To facilitate this process, we recommend that you email a digital photo of the defect prior to return. Some hand-crafted items can have cosmetic blemishes that are characteristic of the product and are not considered defective.
Checkout and Orders
When will I Receive my Order?
During the holidays, there are no guarantees on delivery except for overnight. Made In Oregon ships via UPS and the US Postal Service (USPS) and selects the best shipper to deliver your package on time.
Some items ship directly from the manufacturer and may take longer to arrive. Please allow 3-4 business days processing time for Eola Hills and Adelsheim wine orders due to them shipping directly from the winery.
Please check the UPS website for the most up-to-date estimates on shipping times. Keep in mind those are only guidelines.
Express: 3-5 business days
Overnight: 1 business day
Please add extra time for delivery during the holiday season and other observed holidays. With the current labor shortage, we are doing our best to ship orders out promptly.
Ground shipping is not available to Alaska, Hawaii, or US territories.
Shipping Perishable Items
Perishable products include chocolate, cheeses, meats and gift packs containing any of these items. We require overnight shipping for delivery of perishables to warm weather regions (temperature over 75° F) to ensure freshness during the spring and summer.
Shipping via USPS and UPS Ground Shipping will be restricted at checkout if you attempt to ship to an area experiencing hot weather over 75° F.
We recommend overnight shipping all year as the fastest shipping method to ensure quality upon arrival. We only ship perishables on Monday, Tuesday and Wednesday to ensure freshness. Orders received after 11:00AM PST on Wednesday will not be shipped until the following Monday.
Because of our many years of experience, we have determined these to be the best practices for shipping perishable items. If you choose to ignore our recommendations we assume no responsibility.
Why can't I add wine to my cart?
Before adding wine to your cart, select the state you’re shipping to from the drop down menu located at the top of the page in the orange toolbar prior to adding the item to your cart.
Can I add a gift message?
Yes! You can choose to add a Gift Message to your order on the cart page. You can type in up to 100 characters and this message will appear in every box in your order.
Can I have my Order Shipped to a PO Box or a Military Address (APO or FPO)?
Absolutely! Your package will be shipped using US Postal Service. The law prohibits shipping of alcohol to P.O. Boxes or military addresses. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.
Do you ship internationally?
We can ship to all 50 states domestically and to military APO/FPO addresses. We cannot ship internationally or to the U.S. territories at this time.
Can I change or cancel my order after it has been placed?
We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. For those reasons, once the payment is processed, no changes to an order can be made.
In rare instances, we can change or cancel your order if it has not yet reached the shipping process and you call directly the same day you place the order. Do not rely on voicemail or email to cancel an order. If you refuse a shipment from us it is returned to us freight collect. We will deduct the return shipping charge from any credit due back to you.
How do I Track my Order?
When your order ships, you will be sent a shipment notification email. That email will contain a tracking number for your order. You can also click "Order Status" on the bottom of our website.
You can click on the tracking number link to be taken directly to the UPS or USPS website to track your order. Please note that very small items may be shipped via First Class Mail which does not provide tracking numbers.
You can also contact customer service for tracking information: firstname.lastname@example.org, (503) 273-8719.
What if my Package is Lost or Damaged in Transit?
Your order will be carefully packaged to ensure optimum quality upon arrival. However, if your order arrives damaged please contact us. We will ask that you provide pictures of the damaged product and the package it was shipped in. We will work with the shipping carrier to open a damage claim. To expedite this process, you may wish to contact the shipping carrier directly.
Made In Oregon is not responsible for packages lost, stolen or otherwise missing. If you are concerned about a package reaching the recipient, we highly recommend Adult Signature Required Service. Please call to request this service. For a very small fee, the shipping carrier will only deliver if a person is present to sign. We can contact the shipping carrier, open a lost package claim and work with you to locate the missing package.
Legwork Portland Home Delivery
We have partnered with Legwork Local Delivery, a zero-emission delivery service based in Portland, OR. If you are shipping your order to a zip code that's eligible for Local Delivery, you will see a flat rate $5 Legwork Portland Home Delivery option at checkout. Delivery times will vary and we can not guarantee when your order will arrive via Local Delivery.
In order to offer $5 flat rate local delivery, orders will be delivered on a quadrant system based on their location. Same day local delivery is not available, as orders are picked up from our warehouse the day before scheduled delivery and require at least 1-day processing time.
We are able to offer $5 local delivery to the following zip codes: 97210, 97209, 97219, 97203, 97205, 97221, 97204, 97201, 97239, 97217, 97227, 97211, 97218, 97220, 97230, 97212, 97213, 97232, 97214, 97215, 97216, 97202, 97206, 97266, 97236.
Is an Adult Signature Required to Receive a Wine Shipment?
Yes. You must be over 21 years old to order or receive wine. Made In Oregon only ships wine with Adult Signature Required service which costs $6.70. If you are uncertain if the wine recipient will be present to sign at the time of delivery, we recommend choosing a different shipping location (such as a work address) or selecting another gift.
UPS will make 3 delivery attempts in order to obtain a signature. After the third attempt a notice will be left letting the recipient know they can pick it up at their local UPS facility. Gift baskets with perishables may sit in a distribution center and truck during attempted redeliveries and may be at risk of spoilage.
Made In Oregon assumes no responsibility for non-delivery because of a signature.
Why was my Wine Shipped Separately from the Rest of my Order?
Some wines ship directly from the winery, such as Eola Hills and Adelsheim Vineyards. Purchasing additional items that will be shipped from our warehouse require a separate order that may incur additional shipping costs. Please review shipping information on each wine page for information on where it's shipping from and legal shipping states.
Products, Pricing & Promotions
Are all of your Products Really Made in Oregon?
Nearly all of the products we carry have origins in Oregon or contain a significant amount of materials, design or labor generated within our state. When not available in Oregon, our buyers source “Made in the USA” products that can be customized to our local markets.
A small percentage of our vendors find it necessary to import high-demand products not manufactured stateside, primarily tourist related items. We make every effort to ensure our customers are getting Oregon-made and American-made products, at the best possible value we can find.
Best By Dates
You might find a Best By (or Best if Used By) date on some food products sold by Made In Oregon. Best By dating refers to the optimal time to purchase the product for peak flavor and quality. It does not refer to a safety date. The USDA states that even if the Best By date expires before consumption, a product should be safe, wholesome and of good quality if handled and stored properly in your home.
Promotion Rules & Exclusions
Made In Oregon reserves the right to discontinue any discount, sale, or promotional offer at any time without notice. Discounts may not be applied to previously placed orders.
Free shipping: Offers are always limited to Ground Shipping only and only in the continental USA. If a product is shipped directly from the distributor or manufacturer, any additional items may result in additional shipping charges.
Free upgraded shipping: we reserve the right to send the least cost method, if shipping times are comparable to the shipping promotion. Alcohol is still subject to an Adult Signature Fee. Free shipping offers with a minimum purchase amount are for the order amount sent to each address, not the total order amount. Wines, wine gifts, and other products shipped directly by the manufacturer are excluded.
Buy One Get One free offers: Discount will always be applied to the lowest priced item in the offer, if applicable. All offers are subject to stock on hand availability. We reserve the right to substitute products of equal or better quality on any order.
Discounts and promotional offers advertised online or via email apply only to purchases placed online. Phone orders may receive the discounts at the discretion of Made In Oregon. Online discounts are not applicable in stores.
Store coupons and sale and promotional offers are not good for online purchases unless specifically stated that the coupons or discounts are good in all locations, including our website.
Are Prices Online the Same as at your Stores?
The prices posted on our website are exclusively for shopping at www.MadeInOregon.com. Our online prices reflect the hard bargains, very best buys and special purchases our buyers can get so that we can pass these low prices on to you. Similarly, you may find special sales and discounts in our stores that may not be available online.
What about sales tax?
As Oregonians, we do not have sales tax to pay and this has been a benefit we have shared with all of our national customers. However, in recent years with the changing tax regulations, most states require sales tax to be paid when shipping into that state.
Currently, those states are Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, North Carolina, North Dakota, Virginia, and Washington. If you have any questions about the taxes being charged on your order, please visit a sales tax calculating website, like Taxjar.com to ensure you are being charged correctly.
New Vendors & Donations
How do I become a new vendor?
If you have something you think would be a good fit for our stores, please email information to email@example.com for consideration.
Made in Oregon takes pride in supporting the community and its families. We get many requests for donations and are happy to help. In order for us to consider your request, please complete a Donation Request Form and submit via US Mail.
Please allow up to 4 weeks to consider your donation request. We cannot consider any requests received after November 15 and we can only consider requests from 501(c)(3 )charities.
Send Us a Message
Please fill out the form below and we’ll get back to you within 24 hours.