Made In Oregon accepts returns of non-edible products within 30 days of purchase. Returned items must be in new, unused condition with original packaging. Products that are used, dirty, or damaged will not be refunded and will be shipped back to the customer at their expense. Food, drink, sale items, and merchandise with removed tags are not eligible for return.

To return or exchange an item, please ship it along with your receipt and/or packing slip to:

MADE IN OREGON RETURNS

13625 NE Jarrett St.

Portland, OR 97230

Purchases made online cannot be returned or exchanged in-store. You must ship the item(s) you would like to return to the address listed above.

Food and beverage items are final sale and cannot be returned. We are also unable to accept returns for apparel, hats, and any merchandise with tags removed.

You are responsible for paying shipping costs associated with returning your item(s) to us. The original shipping charge from your order is also non-refundable.

Purchases made online cannot be returned or exchanged in-store. You must ship the item(s) you would like to return or exchange, along with your receipt and/or packing slip to the following address:

MADE IN OREGON RETURNS

13625 NE Jarrett St.

Portland, OR 97230

Pendleton blankets must have the original tags still attached to be eligible for refund. We do not charge restocking fees but additional fees may be applicable for Pendleton blankets returned not in their original packaging.

We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our customer service team within 30 days of receiving your order and we will take care of the problem.

We will gladly refund or replace a defective item returned to us for replacement. The return will be for the same item only. To facilitate this process, we recommend that you email a digital photo of the defect prior to return. Some hand-crafted items can have cosmetic blemishes that are characteristic of the product and are not considered defective.

Physical gift cards must have card number legible to be redeemed. We are no longer able to scan physical gift cards in-store. We apologize for this inconvenience.

We strive to ship orders placed before 11am the same day. During the holidays, we may experience delays due to the high volume of orders.

We cannot guarantee delivery before Christmas for orders placed after the UPS Ground Shipping Deadline on December 17, 2024. However, we will do our best to get your gift delivered at the earliest possible date and will select the fastest shipping method to help get your gifts delivered before December 25.

Orders containing wine and wine gift baskets are fulfilled by the winery and not processed in our warehouse. Because of this, we are unable to guarantee shipment dates for these orders.

Shipping promotions may not apply to all orders. Exlusions on discounted rates may apply to orders containing wine.

We strive to ship out orders placed before 11am the same day. You can use the UPS Rate Calculator to estimate when your order will be delivered. Once your order is placed, you will receive tracking information including an estimated delivery date.

Contact customer service if you would like additional assistance caculating delivery date.

Some items ship directly from the manufacturer and may take longer to arrive. Please allow 3-4 business days processing time for Glass Forge and orders containing wine.

Ground: 3-5 business days (1 business day for OR/WA)

2nd Day Air: 2 business day

Next Day Air Saver: 1 business day

NOTE: In your cart, you are able to select the date you would like your order to ship. Please be aware this will not be the date your order is delivered.

Perishable products include chocolate, cheeses, meats and gift packs containing any of these items. We require overnight shipping for delivery of perishables to warm weather regions (temperature over 75° F) to ensure freshness during the spring and summer.

Shipping via USPS and UPS Ground Shipping will be restricted at checkout if you attempt to ship to an area experiencing hot weather over 75° F.

We recommend overnight shipping all year as the fastest shipping method to ensure quality upon arrival. We only ship perishables on Monday, Tuesday and Wednesday to ensure freshness. Orders received after 11:00AM PST on Wednesday will not be shipped until the following Monday.

Because of our many years of experience, we have determined these to be the best practices for shipping perishable items. If you choose to ignore our recommendations we assume no responsibility.

Before adding wine to your cart, select the state you’re shipping to from the drop down menu located at the top of the page in the orange toolbar prior to adding the item to your cart.

Yes! You can choose to add a Gift Message to your order on the cart page. You can type in up to 100 characters and this message will appear in every box in your order.

Absolutely! Your package will be shipped using US Postal Service. The law prohibits shipping of alcohol to P.O. Boxes or military addresses. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.

We can ship to all 50 states domestically and to military APO/FPO addresses. We cannot ship internationally or to the U.S. territories at this time.

We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. For those reasons, once the payment is processed, no changes to an order can be made.

In rare instances, we can change or cancel your order if it has not yet reached the shipping process and you call directly the same day you place the order. Do not rely on voicemail or email to cancel an order. If you refuse a shipment from us it is returned to us freight collect. We will deduct the return shipping charge from any credit due back to you.

When your order ships, you will be sent a shipment notification email. That email will contain a tracking number for your order. You can also click "Order Status" on the bottom of our website.

You can click on the tracking number link to be taken directly to the UPS or USPS website to track your order. Please note that very small items may be shipped via First Class Mail which does not provide tracking numbers.

You can also contact customer service for tracking information: customerservice@madeinoregon.com, (503) 273-8719.

Your order will be carefully packaged to ensure optimum quality upon arrival. However, if your order arrives damaged please contact us. We will ask that you provide pictures of the damaged product and the package it was shipped in. We will work with the shipping carrier to open a damage claim. To expedite this process, you may wish to contact the shipping carrier directly. 

Made In Oregon is not responsible for packages lost, stolen or otherwise missing. If you are concerned about a package reaching the recipient, we highly recommend Adult Signature Required Service. Please call to request this service. For a very small fee, the shipping carrier will only deliver if a person is present to sign. We can contact the shipping carrier, open a lost package claim and work with you to locate the missing package.

Currently, we are only able to offer free shipping for Pendleton orders over $100, shop the collection here. Shipping costs for all other items are calculated by weight.

With the recent increases in UPS shipping costs, we are not able to accommodate free shipping on all orders at this time. We operate with a limited number of warehouse employees who are committed to getting your orders shipped quickly and with care.

Yes. You must be 21 or older to order or receive wine. All wine shipments from Made In Oregon require Adult Signature service, which costs $8.70. If you are unsure whether the recipient will be available to sign at delivery, we recommend using an alternate shipping address (such as a work address) or selecting a different gift.

UPS will make up to three delivery attempts to obtain a signature. After the third attempt, a notice will be left and the package can be picked up at the local UPS facility. Please note that gift baskets containing perishable items may be at risk of spoilage if left in a distribution center during re-delivery attempts.

Made In Oregon is not responsible for delays or non-delivery due to the absence of a required signature.

Some wines ship directly from the winery, including Eola Hills, Cristom, Flaneur, and Lange. If your order also includes items shipped from our warehouse, additional shipping charges will apply because the order requires two separate shipments. Please check the shipping details on each wine’s product page for a list of available shipping states.

Nearly all of the products we carry have origins in Oregon or contain a significant amount of materials, design or labor generated within our state. When not available in Oregon, our buyers source “Made in the USA” products that can be customized to our local markets.

A small percentage of our vendors find it necessary to import high-demand products not manufactured stateside, primarily tourist related items. We make every effort to ensure our customers are getting Oregon-made and American-made products, at the best possible value we can find.

Some of our food products include a “Best By” or “Best if Used By” date. This date indicates the period when the product is expected to have the best flavor and quality. It is not a safety date. According to the USDA, products can still be safe and enjoyable after this date if stored and handled properly.

When you create a Made In Oregon account, you are eligible to earn points and redeem exclusive rewards both online and in-store. Earn 10 points for every $1 spent. You can also earn points by subscribing to our newsletter, following us on socials, and leaving product reviews.

Redeem points online via the BON Loyalty widget to get coupon codes or apply discount in-store.

2,000 points = $10 Off (minimum $10 purchase)

4,000 points = $20 Off (minimum $20 purchase)

8,000 points = $50 Off (minimum $50 purchase)

Points will be rewarded when order is fulfilled. For refunded and canceled orders, all points earned from the order will be deducted from customer point balance.

Shipping costs do not count towards points. Points cannot be redeem on orders placed over the phone. Points expire 360 days after they are earned. Minimum purchase requirements may apply. Only one coupon code can be redeemed per purchase. Rewards do not expire. Some exclusions may apply.

Made In Oregon reserves the right to discontinue any discount, sale, or promotional offer at any time without notice. Discounts may not be applied to previously placed orders.

Promotions may be limited to either in-store or online purchases, as specified in the promotion details. Phone orders may qualify for online promotions at Made In Oregon’s discretion.

Free & Upgraded Shipping: Free shipping applies to Ground Shipping within the continental USA. Minimum purchase requirements are calculated per shipping address, not on the total order amount when shipping to multiple addresses. Orders containing wine or items shipped directly from the manufacturer may be excluded, and an Adult Signature Fee still applies to any order that includes wine.

Buy One, Get One Free: offers always apply the discount to the lowest-priced item, are valid only while supplies last, and may include substitutions of equal or greater value if an item is unavailable.

Oregon does not have a state sales tax, and for many years we were able to extend that benefit to customers nationwide. However, due to changing tax regulations, many states now require sales tax to be collected on orders shipped into their state.

If you have something you think would be a good fit for our stores, please email information to newproduct@madeinoregon.com for consideration. 

Unfortunately, due to limited staffing we are not able to accept any donation requests at this time.

Made in Oregon takes pride in supporting the community and its families. In order for us to consider your request, please complete a Donation Request Form and submit via US Mail.

Please allow up to 4 weeks to consider your donation request. We cannot consider any requests received after November 15 and we can only consider requests from 501(c)(3 )charities.

The most popular jam in Oregon is Marionberry jam, a blackberry hybrid unique to the state. Customers especially love our exclusive Kuze Fuku & Sons Seedless Marionberry Jam and Oregon Grower's Marionberry Jam.

Send a gift tailored to their taste with our Oregon Gift Baskets. Foodies will appreciate the award-winning cheeses, Oregon roasted hazelnuts, and artisan sweets.