Customer Service

Send us a message

* Required Fields

 

  • Customer Service Phone
  • (866) 257-0938 (Toll Free)
  • 503-273-8719
  •  
  • Address
  • 13625 NE Jarrett St.
  • Portland, OR 97230
  •  
  • Customer Service Hours:
  • 9am - 4pm, M-F

Returns & Replacements

Made In Oregon will accept returns of your non-edible products within 30 days of purchase. Please ship the items you wish to return or exchange, along with your receipt and/or packing slip to:

MADE IN OREGON RETURNS
13625 NE Jarrett St.
Portland, OR 97230

Food and drink items cannot be returned.
• We accept returns and exchanges within thirty (30) days of receipt of your shipment.
• During holidays, returns are accepted within fourteen (14) days after the holiday date.
• Returned products must be in new, unused condition and with original packaging.
• You are responsible for paying shipping costs associated with returning your item(s) to us.
• We do not charge restocking fees.
• The original shipping charge from your order is non-refundable.
• Returned items deemed unsellable (used, worn, dirty, etc) are non-refundable and will be shipped back to the customer at their expense. 

Please contact us if you have any questions: 503-273-8719 (Portland Area), toll free at 866-257-0938 or customerservice@madeinoregon.com

Ordering

How do I place an order?
Once you have found something you like click on the "Add to Cart" button. The product will be added to your shopping cart. When you have finished selecting items you would like to purchase, enter your Postal Zip Code to calculate shipping. Then click on the "Checkout" button to complete your order.
   Or, to checkout from Your Account:
   Step 1. Sign into Your Account
   Step 2. Verify shipping and billing information. Select a shipping method and click "Continue."
   Step 3. Verify information, enter your gift messages and click "Enter Payment."
   Step 4. Enter payment information and click "Submit." 
How do I create an account?
Just click on the "My Account" link at the top of our main Web page. Then fill out the brief form, and click "Submit." It's that simple. Your information is confidential, and we never will sell, exchange or market it in any way.
May I place my order by phone?
Absolutely! Just contact our Customer Service team toll free at (866) 257-0938 or at (503) 273-8719 (Portland area) for assistance.

Can I ship to several recipients in an order?

Yes, just click "Ship to multiple addresses" from the cart page.

Can I have my order shipped to a PO Box or a military address (APO or FPO)?

Absolutely! Your package will be shipped using US Postal Service. The law prohibits shipping of alcohol to P.O. Boxes or military addresses. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.

Do you ship internationally?

Made In Oregon ships to the following countries: Australia, Canada, France, Germany, India, Japan, Mexico and the UK. Please call Customer Service at (503) 273-8719 (Portland area) or (866) 257-0938 for assistance in placing an order shipping to one of these countries.

Import regulations may apply to your destination country, so please call us regarding International Shipments at (503) 273-8719 or (866) 257-0938 as each case is handled individually.

We are unable to ship any food or alcohol products internationally.

Made in Oregon is not responsible for any additional customs or import fees associated with your order. If you are concerned about such fees, please contact your local customs office.

Please verify your shipping address. Once your package has left the USA we have no control over delivery. Made in Oregon is not responsible for packages lost, stolen or held in customs.

Can I change or cancel my order after it has been placed?

We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. For those reasons, once the payment is processed, no changes to an order can be made. However, please call Customer Service at (866) 257-0938 or at (503) 273-8719 (Portland area) for assistance to inquire about canceling your order. We will attempt to cancel the order if it has not yet reached the shipping process.

How much does shipping cost?

Your shipping charge will be calculated at check out. You can estimate shipping within the shopping cart by clicking on the “Estimate shipping cost” link and entering the destination zip code.

When will I receive my order?

Orders placed before 11am PST typically ship the same day. Made In Oregon ships uses UPS and the US Postal Service (USPS) to ship packages, and selects the best shipper to deliver your package on time. However, please be aware that any delivery dates provided at check-out are estimates and not a guaranteed delivery date. The following are expected delivery time-frames for each shipping option.

Ground Shipping in the Pacific Northwest: 1 business day
Ground Shipping outside of the Pacific Northwest: 2-7 business days, depending on location
Express: 3-5 business days
Overnight: 1 business day

Shipping time excludes the day the order was placed (if placed after 11am PST), weekends and holidays. Please add extra time for delivery during the holiday season and other observed holidays.

Ground shipping is not available to Alaska, Hawaii, US territories or foreign countries.

How do I track my order?

When your order ships, you will be sent a shipment notification email. That email will contain a tracking number for your order. You can also click "Order Status" on the bottom of our website. You can click on the tracking number link to be taken directly to the UPS or USPS website to track your order. You can also contact customer service for tracking information: customerservice@madeinoregon.com, (503) 273-8719 (Portland area) or (866) 257-0938.

What if my package is lost or damaged in transit?

Your order will be carefully packaged to ensure optimum quality upon arrival. However, if your order arrives damaged please contact us. We will ask that you provide pictures of the damaged product and the package it was shipped in. We will work with the shipper to open a damage claim and replace your product.

Made In Oregon is not responsible for packages lost, stolen or otherwise missing. However, we are happy to contact the shipper, open a lost package claim and work with you to locate the missing package. Please contact us at customerservice@madeinoregon.com, (503) 273-8719 (Portland area) or (866) 257-0938.

Payment

What types of payment will www.MadeInOregon.com accept?

We accept PayPal, American Express, Discover, MasterCard and Visa. Your credit card will process when you click the "Submit Order" button. You will receive a confirmed order number once your payment has processed.

Can I pay my online order with a Made In Oregon Gift Card?

Our website only accepts Paypal, American Express, Discover, MasterCard and Visa. Please call Customer Service at 503-273-8719 (Portland area) or 1-866-257-0938 and we will gladly assist you in a placing an order using your gift card.

What if my coupon doesn't work?

If your coupon code has not expired, and is not working, we are likely running a site-wide sale. Coupons may not be used during these times.

Wine

Where can I ship wine?

Made In Oregon can ship online orders of wine from our own inventory to the following states:

Alaska, California, Idaho, Missouri, New Mexico, Oregon, and Washington D.C.

Made In Oregon is a marketing agent of the following wineries, which ship to many more states (visit our wine page for more information):

Montinore Estate, Eola Hills Winery, Redhawk Winery and Willamette Valley Vineyards.

Wine is sold by the winery and ships directly from the winery’s cellar where it has been properly stored and aged. If your order contains wine from any of these wineries, it will ship separately from the rest of your order. All other wines on our website are sold and shipped by Made In Oregon. Please see the grid below to see which wines can ship to which states.

Wine may freeze during ground transportation to the Midwest and Northeast states if the temperature is below 25° F. Made In Oregon may not be able to ship alcohol to these states via standard ground service during November to February. We will contact customer for express shipping upgrade when necessary.

Is a signature required to receive a wine shipment?

Yes. A signature of an adult over 21 years of age is required in order to receive a wine shipment. Please keep this in mind when determining a shipping address. Many customers prefer to ship wine to a business address to avoid a missed delivery. UPS will make 3 delivery attempts in order to obtain a signature. After the third attempt, a notice will be left letting the recipient know they can pick it up at their local UPS facility.

An additional $3 handling fee is required on orders containing alcohol. Signature fee is added to shipping during Checkout. Wine vintages may change based on availability.

Alcohol cannot be shipped via the United States Postal Service Priority Mail, nor can it be shipped to a PO Box.

Why is my wine shipping separately from the rest of my order?

If your order contains wine from the following wineries, it will ship separately from the rest of your order:

Montinore Estate, Eola Hills Winery, Redhawk Winery and Willamette Valley Vineyards.

Made In Oregon is a marketing agent of these wineries. These wines are sold by the winery and ship directly from the winery’s cellar where it has been properly stored and aged.
All other wines on our website are sold and shipped by Made In Oregon. Please refer to each wine’s product page for additional shipping information, as shipping can vary by state.

Can I ship wine or food internationally?

Unfortunately, international import restrictions and most shipping carriers prohibit us from shipping any wine or food to non-USA addresses.

Products & Pricing

Are all of your products really made in Oregon?

About 95% of the products we carry have origins in Oregon, or contain a significant amount of materials, processing or labor generated within our state. When not available in Oregon, our buyers source “Made in the USA” products that can be customized to our local markets. A small percentage of our vendors find it necessary to import high-demand products not manufactured stateside, primarily tourist related items. We make every effort to ensure our customers are getting Oregon-made and American-made products, at the best possible value we can find.

Do you guarantee the quality of your products?

Absolutely! We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our Customer Service team within 30 days of receiving your order, and we will take care of the problem. You're welcome to exchange any product for something different. We will gladly issue a refund with proof of purchase. However, we cannot guarantee orders for which we are given an incorrect or incomplete address.
Please choose Express shipping if you plan to send perishable items to a warm climate (temperatures above 70° F). Destinations with hotter temperatures may require addition of a Cold Pack. The surcharge for the Cold Pack is $10. Perishables that are not shipped via our recommended method cannot be guaranteed.

How do I know if an item is available?

All orders are subject to availability. We make every effort to keep our online inventory up to date, however, if an item you ordered is out of stock, we will notify you prior to shipping your order. In select cases, Made in Oregon reserves the right to make substitutions with products of equal or greater value in order to meet your ship date requirements. When your website order is placed, it is automatically processed so that our system can ship your order out as soon as possible; therefore a change of ship date may not be possible. To place an order and request a future delivery date, please contact our sales department at (503) 273-8719 or (866) 257-0938

What is the "Best By” date that is printed on some foods?

You might find a Best By (or Best if Used By) date on some food products sold by Made In Oregon. Best By dating refers to the optimal time to purchase the product for peak flavor and quality. It does not refer to a safety date. The USDA recommends that even if the Best By date expires after purchase, a product should be safe, wholesome and of good quality if handled and stored properly in your home.

What is your perishables shipping policy?

Perishable products include chocolate, cheeses, meats and gift packs containing any of these items.
We always require Overnight Shipping for delivery of perishables to warm weather regions (temperature over 70° F) to ensure freshness.
Between May 15 and Oct. 15, all perishable products will automatically ship with Overnight delivery. To ensure quality, we ship perishables on Monday, Tuesday and Wednesday only. Orders received after 11:00 noon PST on Wednesday will not be shipped until the following Monday.

Are prices online the same as at your stores?

The prices posted on our website are exclusively for shopping at www.MadeInOregon.com. Our online prices reflect the hard bargains, very best buys and special purchases our buyers can get, so that we can pass these low prices on to you. Similarly, you may find special sales and discounts in our stores that may not be available online.

Technical Help

Why can't I add items to my shopping cart?

When this happens, our experience is that your Cookies may not be enabled. To use our site, your web browser must be set to accept Cookies. To set your browser to accept Cookies, look under "Preferences" or "Options" in your browser. We have also experienced incidents where your employer's firewall may be blocking our Cookies.

Why do we require Cookies?

Made In Oregon uses Cookies to enable the purchasing process. Once you close the browser, the Cookies are gone. Cookies are enabled by default in most browsers, but if you have disabled your Cookies you may have problems ordering from us.

What if I am having technical problems shopping or checking out on your site?

Many technical problems can be traced to the use of out dated browsers. Our Checkout function will not work if you are running Internet Explorer 6 or an older operating system. To ensure the highest level of security and the best possible shopping experience, our website is designed to work with the newer browsers: Internet Explorer 7 or newer, Safari 3 or newer, Google Chrome, Firefox 3 or newer.

For technical assistance, please e-mail us at customerservice@madeinoregon.com or call (503) 273-8719 (Portland Area) or (866) 257-0938.